How to file a dispute on dhgate

I wany my money back! Never recieved item. I ordered EU size 42 trainers and received EU size 38 trainers, I immediately got in touch with the seller who told me to send pictures which I did, you could see that the trainers they sent were to small This was done online through www. I waited for a number of months and I never received the items.

Nor was I offered a refund. During the following I bought shoes my order number is on 4th July. The boots took longer than normal delivery time and the seller failed or neglected to give me accurate reports on where the shows where. I opened a dispute to I purchased a dress after I was promised it would arrive in 3 weeks and material of dress. They will either relace the product or refund your money back.

Save my name, email, and website in this browser for the next time I comment. This site uses Akismet to reduce spam. Learn how your comment data is processed. Skip to content. You May Also Like:. To do that, follow the steps below;. As the products are shipped from China, shipping is still slower than buying from a domestic supplier.

Thus, shipping is slow unless you pay an extra fee. DHgate handles the transaction and will notify you when your order has been received and later when it has been shipped. Customers are usually satisfied with DHgate online suppliers. It is common for such suppliers to leave detailed and positive reviews of DHgate on different forums and websites. In general, people look at the product pictures to get a better idea of its quality. It is always a good idea to double-check the reviews left by previous buyers.

If you study closely, you will find that most of the bad reviews are due to shipment delays, or because requirements were not clearly understood.

Thus, reading and understanding reviews are crucial. When you purchase on DHgate. DHgate accepts all major credit cards. Due to their platform, money is exchanged through the site, not directly between buyer and seller, which adds a layer of security for buyers.

Payment card details are never shared with individual sellers. DHgate is generally safe from monetary fraud. The U. On the site, there are no field surveys of suppliers; therefore, before placing an order, be sure to carefully check the background of the suppliers.

Google provides information about such suppliers. The quality is not monitored at the product level on DHgate, despite progress on buyer protection.

If you plan on reselling the product, remember that purchasing counterfeit merchandise online is prohibited, so you cannot resell it as the original. DHgate online wholesale store offers a refund if a product is not as described on their site or fails to arrive.

They pay the seller only after you, the customer, confirm that your purchase is acceptable. DHgate Managed Services acts as a third party to collect and retain payments until products are delivered.

Do not confirm delivery if you have not received your order.